Welcome to Starlandia Supply. By accessing our website, participating in our trade-in program, or using our services, you agree to the following Terms & Conditions…

1. General Use

Starlandia Supply provides new and reclaimed art supplies through retail sales, trade-in programs, and related services.

By using our website or services, you agree to:

• Provide accurate information

• Use services in a lawful manner

• Not misuse or attempt to disrupt our systems

We reserve the right to refuse service, limit transactions, or cancel orders at our discretion.

2. Trade-In Program

Our trade-in program allows customers to exchange gently used creative materials for store credit.

By submitting items for trade, you agree that:

• You are the rightful owner of all items submitted

• Items are free of liens, theft, or legal restrictions

• Starlandia Supply determines acceptance and valuation at its sole discretion

• Not all items will be accepted

Valuation & Credit

• Store credit is typically issued at approximately 25% of expected resale value

• Credit is issued after review and processing

• Processing time may vary

Finality

• All accepted trades are final

• Items cannot be returned once processed

3. Store Credit

• Store credit is non-cash and non-refundable

• Store credit may not be redeemed for cash

• Store credit may expire after 12 months unless otherwise stated

• Credit may be transferred at our discretion

We are not responsible for lost, forgotten, or unclaimed store credit.

4. Pricing & Availability

Due to the nature of reclaimed materials:

• Inventory is constantly changing

• Items are sold as-is

• Prices may vary and change without notice

We make reasonable efforts to ensure accuracy but do not guarantee:

• Product descriptions

• Availability

• Pricing accuracy

5. Returns & Refunds

All sales are generally final.

We may offer exchanges or store credit at our discretion for:

• Defective items

• Incorrectly described items

6. SMS Communications (Important)

If you choose to opt in, you may receive SMS messages related to:

• Trade-in status updates

• Store credit notifications

Consent

• SMS consent is optional and not required to use our services

• By opting in, you agree to receive text messages from Starlandia Supply

Message Terms

• Message frequency varies

• Message & data rates may apply

Opt-Out

• You may opt out at any time by replying STOP

• For help, reply HELP or contact us at info@starlandiasupply.com

We do not send promotional or marketing messages without additional consent.

7. Privacy

We collect and use customer information to:

• Process transactions

• Manage store credit

• Communicate about trade-ins

We do not sell your personal information.

For more details, see our Privacy Policy:
https://www.starlandiasupply.com/policies

8. Limitation of Liability

Starlandia Supply is not liable for:

• Indirect or incidental damages

• Loss of items not accepted or claimed

• Errors or interruptions in service

All products and services are provided “as is” without warranties of any kind.

9. Changes to Terms

We may update these Terms & Conditions at any time.

Changes will be posted on this page with an updated effective date.

Continued use of our services constitutes acceptance of those changes.

10. Contact

For questions, contact us:

Starlandia Supply
2438 Bull Street
Savannah, GA

Starlandia’s Privacy Policy

1. Information We Collect

We may collect the following information when you interact with us in-store, online, or through our trade-in system:

• Name

• Phone number

• Email address (if provided)

• Information related to trade-ins (e.g., items, store credit amounts)

• Any other information you voluntarily provide

2. How We Use Your Information

We use your information to:

• Process trade-ins and issue store credit

• Notify you about your store credit and trade status

• Respond to questions or customer service requests

• Send occasional updates related to your transactions or account

We do not use your information for unrelated marketing without your consent.

3. Text Messaging (SMS) Communications

If you provide your phone number, you consent to receive text messages from Starlandia Supply related to:

• Store credit notifications

• Trade-in updates

• Account-related information

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information only as needed to operate our business, such as with:

• Service providers (e.g., SMS platforms like SimpleTexting)

• Payment or point-of-sale systems

• Legal authorities if required by law

These parties are only given the information necessary to perform their services.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no system can be guaranteed 100% secure.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

7. Your Choices

You may:

• Opt out of text messages at any time by replying STOP

• Request updates or corrections to your information

• Contact us with questions about your data

8. Children’s Privacy

Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us:

Starlandia Supply
2438 Bull Street
Savannah, GA
Email: [your email here]
Phone: [your phone number here]